Website terms and conditions: retail of physical goods

The terms and conditions on your website form the contract between you and your visitors and customers. Clear, precise and complete T&C should protect your business from claims and reassure visitors that they should trade with you. The terms and conditions templates on this page are for online retailers of physical goods. They take account of the distance selling regulations and provide options for alternative payment systems, delivery methods, and goods returned.

    Templates

    E-commerce terms and conditions template: retailer of goods

    This e-commerce terms and conditions template is ideal for most online shops. It complies with the consumer protection law and other consumer protection legislation allowing you to sell products of any sort to businesses or consumers all over the world. Whether you are a start-up specialising in small range of niche products or a well established company selling thousands of product lines, this template can be easily customised to suit your requirements.

    Website terms and conditions template: retailer of goods part designed by site visitors

    This website terms and conditions template has been written for online shops that sell products where part of the design is contributed by visitors or customers. For example, site visitors may contribute their own artwork to be printed on products.

    Website terms and conditions template: retail of sourced or made to order products

    These are website terms and conditions for a online retailer that sells goods that are sourced, created or customised to order for individual customers. You may be buying specialist goods to order (such as high value perishables) that you want to ensure will be taken by the customer; or customising an existing product in such a way as to only have value to the customer (for example, custom engraving jewellery or embroidery); or creating a limited number of products for a specific use (such as made to measure clothing). The template is suitable for e-commerce sites that sell internationally.

    Website terms and conditions template: retail of hardware and licensed software

    These terms and conditions are for a business that sells products from a website, all or some of which are sold with a licence to use software that the retailer has developed or owns. The users of this template are most likely either to be software developers that sell hardware products that are compatible with their software, or hardware manufacturers that have developed software for their products. This T&C template is easy to adapt to the way your business sells, and suitable for selling internationally.

    Website terms and conditions template: international sale of goods to business

    This is a set of website terms and conditions for an online seller that sells goods to other businesses internationally. Easy to customise to reflect how your business operates, this template is suitable for of all sizes and types, from newly established sole traders to companies with extensive product lines. Inclusion of Incoterms makes the template suitable for exporters as well as businesses that supply Canadian market.

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